Recently I was asked this question: "Why should people come to your practice?” “What’s the draw for a new patient?” As I sit in my office on a rainy October day I started to write and answer the question, “Why us?”
A few things come to mind:
-First and foremost, we are proud to be in full compliance with all CDC and State of Maine guidelines for keeping our patients and staff safe. We are also fully equipped with enough PPE in the event we see an increase in Covid-19 cases this Fall/Winter.
-We are offering The Influenza Vaccine FLUBLOK Quadrivalent 2020/2021 Formula for your Flu Shot this season-one of the most comprehensive Flu Shots available. Learn more at www.drugs.com
-When you arrive for your visit, we will conduct a safety-review with you prior to entering the building. This only takes a couple of minutes but helps ensure we are all kept as safe as possible.
-If you do not have a mask, no worries, we will provide you with one.
-When you enter the practice, you will immediately be taken to an exam room that has been freshly disinfected. No waiting in a crowded lobby.
-Due to Covid-19, we have also been offering Telehealth for patients since the beginning of the outbreak and will continue to do so.
-In addition to Telehealth, we offer “in-person” office visits Monday-Thursday, so you have options.
-You will never come in for an appointment only to find out you are seeing a different provider. You will always get to see your provider (no waiting weeks or months to see your PCP either).
-You will always be able to see one of our providers either the same day or the next business day.
-Our providers try awfully hard NOT to rush you in and out. That is why we schedule 20 minutes for our regular visits (more than most providers) and 40 minutes for a new patient or a physical.
-We have an in-house billing specialist if you ever have any questions about bills or insurance.
-We love technology! We use an Electronic Healthcare Record System (EHR) for your records. We also text your next appointment information to your cell phone as well as send a reminder text the day before your appointment. We also have a terrific Facebook Page and Website chocked full of helpful information.
-And finally, a HUGE difference between us and most other practices is that your Personal Healthcare Information (PHI) stays protected right here! Our in-house billing specialist sends all your bills directly to your insurance company. Most practices (large and small) send your information electronically to companies outside of the U.S. to be processed and then back to the U.S. for final payment. This means your name, address, phone number, date of birth, e-mail address, insurance information, medical treatments, and medical diagnoses are electronically sent back and forth between the United States and foreign countries every time you are treated! We are not okay with this and doubt you are either-so we do not do it.
I hope the above information has been helpful to you.
Whatever your preference is for a PCP, we have a great group of providers…………an MD, 2 Nurse Practitioners, and another Doctor joining us soon! We also have a Full-Time Counselor on board!
So, as I close, I truly wish good health, safety, and happiness for all.
We are stronger than we realize.
We will get through this. All of this. Together.
Take Good Care 😊 - Patrick Butcher, Practice Manager